{"id":229,"date":"2024-05-05T19:13:36","date_gmt":"2024-05-05T19:13:36","guid":{"rendered":"https:\/\/zalvis.com\/docs\/?p=229"},"modified":"2024-05-05T19:13:36","modified_gmt":"2024-05-05T19:13:36","slug":"how-to-contact-zalvis-support-team","status":"publish","type":"post","link":"https:\/\/zalvis.com\/docs\/how-to-contact-zalvis-support-team.html","title":{"rendered":"How To Contact Zalvis Support Team"},"content":{"rendered":"<p>If at any time you have any questions and you didn\u2019t find the answers in our Knowledge Base or need technical\/billing assistance, please feel free to contact our support team.<\/p>\n<p>We\u2019re offering 24\/7 Support via:<\/p>\n<ul>\n<li><strong>Support tickets<\/strong> (&lt;10 mins First Reply)<\/li>\n<li><strong>Live chat<\/strong> (Instant Reply)<\/li>\n<\/ul>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/zalvis.com\/docs\/how-to-contact-zalvis-support-team.html\/#How_To_Create_A_Ticket_In_Client_Area\" >How To Create A Ticket In Client Area<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/zalvis.com\/docs\/how-to-contact-zalvis-support-team.html\/#How_To_Start_A_Live_Chat_Conversation\" >How To Start A Live Chat Conversation<\/a><\/li><\/ul><\/nav><\/div>\n<h3 id=\"how-to-create-a-ticket-in-client-area\"><span class=\"ez-toc-section\" id=\"How_To_Create_A_Ticket_In_Client_Area\"><\/span>How To Create A Ticket In Client Area<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>To <strong>create a ticket<\/strong>, log into your Client Area<b><\/b><b>\u00a0\u2192 Support \u2192<\/b>\u00a0<strong>Open New Ticket <\/strong>tab.<\/p>\n<p>When you\u2019re creating a ticket, you\u2019ll have the opportunity to select the relevant department and subject for your issue.<\/p>\n<p>Please make sure to provide us with a brief explanation of your issue and with the necessary steps to replicate if needed.<\/p>\n<p>Additionally, you can include a screenshot in the attachment.<\/p>\n<p>Once you will submit your ticket, one of our happiness engineers will get back to you shortly.<\/p>\n<h3 id=\"how-to-start-a-live-chat-conversation\"><span class=\"ez-toc-section\" id=\"How_To_Start_A_Live_Chat_Conversation\"><\/span>How To Start A Live Chat Conversation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you prefer to get assistance by Live Chat, click the <strong>\u2018Chat with Us\u2019<\/strong> button (bottom of the page \u2013 right-hand corner) that will follow you while browsing our website, or while being logged into your Client Area.<\/p>\n<div class=\"kkfzc69e34905daa2d\" >If you enjoyed this article, then you\u2019ll love Zalvis's Cloud Hosting platform. Turbocharge your website and get 24\/7 support from our veteran team. Our world-class hosting infrastructure focuses on auto-scaling, performance, and security. Let us show you the Zalvis difference! <a href=\"https:\/\/zalvis.com\/\">Check out our services.<\/a><\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.kkfzc69e34905daa2d {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.kkfzc69e34905daa2d {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.kkfzc69e34905daa2d {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.kkfzc69e34905daa2d {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.kkfzc69e34905daa2d {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n","protected":false},"excerpt":{"rendered":"<p>If at any time you have any questions and you didn\u2019t find the answers in our Knowledge Base or need technical\/billing assistance, please feel free to contact our support team. We\u2019re offering 24\/7 Support via: Support tickets (&lt;10 mins First Reply) Live chat (Instant Reply) How To Create A Ticket In Client Area To create [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-229","post","type-post","status-publish","format-standard","hentry","category-support-faqs"],"_links":{"self":[{"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/posts\/229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/comments?post=229"}],"version-history":[{"count":2,"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/posts\/229\/revisions"}],"predecessor-version":[{"id":231,"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/posts\/229\/revisions\/231"}],"wp:attachment":[{"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/media?parent=229"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/categories?post=229"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/tags?post=229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}