{"id":242,"date":"2024-05-06T06:19:12","date_gmt":"2024-05-06T06:19:12","guid":{"rendered":"https:\/\/zalvis.com\/docs\/?p=242"},"modified":"2024-05-06T06:19:12","modified_gmt":"2024-05-06T06:19:12","slug":"frequently-asked-questions","status":"publish","type":"post","link":"https:\/\/zalvis.com\/docs\/frequently-asked-questions.html","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"hkb-article__content\">\n<p>Have a question about the Zalvis platform?<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/zalvis.com\/docs\/frequently-asked-questions.html\/#General_Support\" >General &amp; Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/zalvis.com\/docs\/frequently-asked-questions.html\/#Billing\" >Billing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/zalvis.com\/docs\/frequently-asked-questions.html\/#Technical\" >Technical<\/a><\/li><\/ul><\/nav><\/div>\n<h3 id=\"general-support\" class=\"kb-article-title\"><span class=\"ez-toc-section\" id=\"General_Support\"><\/span>General &amp; Support<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>This section provides answers to some basic general Zalvis related questions.<\/p>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>Do you provide phone support?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>Unfortunately, we do not have phone support at this time. However, you can always contact us via our 24\/7 Live chat or Ticket System.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>Do you have an affiliate program?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>Yes, we have an <a href=\"https:\/\/zalvis.com\/affiliate\" target=\"_blank\" rel=\"noopener\">affiliate program<\/a>, you can find detailed information about it <a href=\"https:\/\/zalvis.com\/affiliate\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>Where is your company located?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>Zalvis is an India-based company. <a href=\"https:\/\/zalvis.com\/contact\">Contact us<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>Do you offer a free domain?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>We surely do! Order an annual plan today and register a brand new domain name free of charge for one year.<\/p>\n<p>This offer covers specific extensions only.<\/p>\n<p>The discount will be automatically applied to your cart at checkout.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>Where are your data centers located?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>We offer servers in multiple locations around the globe. Please ask our support team regarding your required server location.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>Do you offer a free trial hosting plan?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>We do not offer any free trial hosting plan\/accounts however we have a money-back guarantee period which makes it easy to try our hosting services.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>Do you allow adult content on your servers?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>We do not allow adult content. This is described as pornographic material. We do allow certain types of artistic material. Please contact our support team via Live Chat if you have further questions.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>Can I use Active Server Pages (ASP) on my site?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>Unfortunately, we do not offer Windows at this time, but only Unix Servers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>Can I use PostgreSQL for my site?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>Unfortunately, we do not offer PostgreSQL at this time, but only MySQL databases. We use MariaDB 10.2.25.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<h3 id=\"billing\" class=\"top__title\"><span class=\"ez-toc-section\" id=\"Billing\"><\/span>Billing<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"top__desc p3 text-faded\">This section answers common billing questions about plans, payment,\u00a0policies and more.<\/p>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>What currency do you charge in at Zalvis?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>As an American company, Zalvis only charges in US Dollars (USD).<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>Do you accept all types of Visa, MasterCard and AmEx cards?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>Yes, we do accept all the products issued by Visa, MasterCard, Discover or American Express including credit cards, debit cards, prepaid cards, charge cards, gift cards and virtual cards.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>What are the minimum and maximum amounts for adding funds to my Zalvis account?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>There\u2019s a minimum amount of\u00a0<b>$10 <\/b>and maximum of\u00a0<b>$500<\/b>\u00a0limit you can add using a credit\/debit card (Visa, MasterCard, Discover or AmEx) or PayPal.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>Does Zalvis accept Bitcoin?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>Unfortunately, we do not accept Bitcoin at this time. However, we do accept all the products issued by Visa, MasterCard, Discover or American Express including credit cards, debit cards, prepaid cards, charge cards, gift cards, and virtual cards.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<h3 id=\"technical\" class=\"kb-article-title\"><span class=\"ez-toc-section\" id=\"Technical\"><\/span>Technical<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>This section provides answers to some technical related questions.<\/p>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>What type of virtualization do you use?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>We utilize KVM ( Kernel-based Virtual Machine ) on 100% of our infrastructure.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>What are the hardware specifications of your servers?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>In order to achieve the highest possible performance, all of our servers use the latest-gen Intel \/AMD CPU architecture with 100% NVME storage.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"hts-toggle hts-toggle--active\">\n<div class=\"hts-toggle__title\"><strong>Do you offer DDOS protection with your servers?<\/strong><\/div>\n<div class=\"hts-toggle__content\">\n<div class=\"hts-toggle__contentwrap\">\n<p>DDOS protection is an additional layer of protection to keep our hosting infrastructure online and perform optimally even when they are the target of attacks. DDOS protection is included on all our servers, regardless of your plan size.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"xzguw69fa55526997c\" >If you enjoyed this article, then you\u2019ll love Zalvis's Cloud Hosting platform. Turbocharge your website and get 24\/7 support from our veteran team. Our world-class hosting infrastructure focuses on auto-scaling, performance, and security. Let us show you the Zalvis difference! <a href=\"https:\/\/zalvis.com\/\">Check out our services.<\/a><\/div><style type=\"text\/css\">\r\n@media screen and (min-width: 1201px) {\r\n.xzguw69fa55526997c {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.xzguw69fa55526997c {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.xzguw69fa55526997c {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.xzguw69fa55526997c {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.xzguw69fa55526997c {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n","protected":false},"excerpt":{"rendered":"<p>Have a question about the Zalvis platform? General &amp; Support This section provides answers to some basic general Zalvis related questions. Do you provide phone support? Unfortunately, we do not have phone support at this time. However, you can always contact us via our 24\/7 Live chat or Ticket System. Do you have an affiliate [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-242","post","type-post","status-publish","format-standard","hentry","category-support-faqs"],"_links":{"self":[{"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/posts\/242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/comments?post=242"}],"version-history":[{"count":2,"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/posts\/242\/revisions"}],"predecessor-version":[{"id":244,"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/posts\/242\/revisions\/244"}],"wp:attachment":[{"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/media?parent=242"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/categories?post=242"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zalvis.com\/docs\/wp-json\/wp\/v2\/tags?post=242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}